Operations Manager – Full Time

We are seeking an experienced Operations Manager to join our team at Castle Craig Hospital.

About Us

Delivering compassionate care and achieving the best outcomes for people suffering from addictions to alcohol and drugs and mental health conditions, is at the heart of everything we do. All of us at Castle Craig are committed to this purpose.

Castle Craig Hospital is a centre of excellence for the treatment of addiction, rated ‘Exceptional’ by our regulators Healthcare Improvement Scotland. We operate an abstinence-oriented, 12 Step informed programme for addictions and have run a successful therapy programme since 1988. We are located 30 minutes from Edinburgh and 45 minutes from Glasgow, in the beautiful Scottish Borders.

We are leaders in the UK and European rehab field, treating up to 82 patients onsite and many more via teletherapy. We also have clinics and networks in Ireland, London, the Netherlands, Sweden, and France.

Castle Craig is a unique place to work where you will have the support of a strong team and opportunities for professional development.

The Operations Manager will play a pivotal role in ensuring the effective and professional running of the hospital. Key responsibilities within the role will include:

Key Responsibilities

  • Line management of ancillary managers including performance management and performance appraisals.
  • Monitoring and administration of the clinical audit programme and corrective action plans for the hospital.
  • Overseeing preparation for regulatory and accreditation inspections.
  • Taking responsibility for the hospital’s Health and Safety, ensuring Castle Craig is a safe environment and compliant with relevant legislation.
  • Responding to the Hospital Manager’s instructions in response to incidents. Managing incident reporting systems, identifying trends and monitoring of subsequent action plans.
  • Assisting with investigations regarding complaints and collation of supporting evidence and corrective actions.
  • Recording of data breaches and handling of same within appropriate timescales.
  • Acting as super-administrator for our electronic patient recording system, KIPU. This includes management of the system, reporting to the Board and working closely with the clinical and therapy staff.
  • Renewing the Home Office Controlled Drugs licence on an annual basis and ensuring up-to-date documentation.
  • Maintenance of a policy review programme and awareness of necessary training of staff regarding policies.
  • Managing risk management/risk register and risk assessment in conjunction with the Hospital Manager.
  • Maintenance of annual training plans and training database, mandatory and otherwise. Ensuring that all mandatory training is undertaken and maintenance of training records for all departments.
  • Overseeing the maintenance, storage, and accessibility of the company’s electronic library, including policies and procedures, training resources, programme materials etc.

Essential Requirements

  • Previous experience in a similar role within a nursing or healthcare setting along with sound knowledge of the management of clinical services.
  • Effective leadership skills with proven success in people management.
  • Ability to contribute to the strategic development of the company.
  • Competent in creating, monitoring, auditing, and maintaining processes and procedures.
  • Track record of delivering services within agreed targets.
  • Ability to remain calm when under pressure and continue to ensure the highest standards are delivered.
  • Ability to be flexible and respond in real-time to issues arising.
  • Excellent interpersonal skills along with strong communication skills.
  • t would be desirable for the candidate to have experience within the health sector, but not essential.


  • Company pension contribution
  • Lunch and refreshments
  • Free on-site parking
  • Sick pay
  • Relocation assistance where applicable
  • Use of hospital gym
  • Discounts in hospital shop
  • Pension Scheme

Salary: £42,000 per annum.

Hours of work are Monday to Friday, 09h00 – 17h00, however, flexibility is required to meet the demands of the role. You will also be required to be available as part of an on-call rota for urgent and/or emergency call-outs.

To apply for this position, please visit our website careers webpage where there is an online job application form. (https://castlecraig.co.uk/about/team/addiction-treatment-jobs) or alternatively, you can email your application to HR@castlecraig.co.uk.