Clinical Governance & Quality Assurance
Quality Policy
In line with clinical governance objectives Castle Craig is committed to:
- Putting patients first
- Providing evidence based treatment
- Maintaining high standards of clinical care
- The patient’s safety
- Continuous improvement and promotion of clinical excellence
- Clinical audit
Clinical protocols and procedures govern our medical and clinical practice and these protocols and procedures are regularly reviewed.
Moody ISO 9001:2008 Quality Assurance
For many years Castle Craig has had the Moody ISO 9001:2008 quality assurance system in place. This is an internationally-recognised accreditation for quality management and the world's most established quality framework. It covers our medical, nursing and administrative procedures, including management, training and supervision of staff, which are regularly updated in line with best practice and are subject to regular audit. In this way we are continually improving our operations and management procedures.
The ISO 9001:2008 certificate demonstrates that Castle Craig:
- Fulfills service users' quality requirements
- Follows applicable regulatory requirements
- Enhances patient satisfaction
- Achieves continual performance improvement in pursuit of these objectives.
Healthcare Improvement Scotland
Castle Craig is registered with Healthcare Improvement Scotland (formerly the Care Commission), the Scottish public regulator of health.
Risk Management
Castle Craig Hospital has a risk management strategy and all clinical staff are fully trained in clinical risk management which is seen as an integral part of clinical governance.
Our Clinical Governance Committee which includes two external consultants regularly monitors critical incidents, accidents and significant events.
Staff Training
The hospital has a long tradition of strong investment in training of staff and a strategic training policy promotes training and continuous professional development for all staff including our therapists.
All new staff receive extensive induction training to ensure that they are fully orientated to the work environment.
Castle Craig is a member of the Scottish Independent Hospital Association (SIHA) and so remains aware of new legislation that can impact on practice.
