Ensuring Excellence in Addiction Treatment
In line with clinical governance objectives, Castle Craig is committed to:
- Putting patients first
- Providing evidence-based treatment
- Maintaining high standards of clinical care
- The safety of patients and staff
- Continuous improvement and promotion of clinical excellence
- Clinical audit
Clinical protocols and procedures govern our medical and clinical practice and these protocols and procedures are regularly reviewed.
Please click on the links below to see more information and confirmation of relevant accreditations.
- ISO 9001:2015 Quality Assurance
For many years Castle Craig has had the Intertek ISO 9001:2015 quality assurance system in place, and in October 2019 the hospital successfully transitioned and was recertified according to the 2015 framework.
ISO 9001:2015 is an internationally-recognised accreditation for quality management and the world’s most established quality framework. It covers our medical, nursing and administrative procedures, including management, training and supervision of staff, which are regularly updated in line with best practice and are subject to regular audit. In this way we are continually improving our operations and management procedures.
The ISO 9001:2015 certificate demonstrates that Castle Craig:
- Fulfills service users’ quality requirements
- Follows applicable regulatory requirements
- Enhances patient satisfaction
- Achieves continual performance improvement in pursuit of these objectives.
- Healthcare Improvement Scotland
Castle Craig is registered with Healthcare Improvement Scotland (formerly the Care Commission), the Scottish public regulator of health. You can read about our excellent inspection results on their website.
- TriCare Certification
- Risk Management
Castle Craig Hospital has a risk management strategy and all clinical staff are fully trained in clinical risk management which is seen as an integral part of clinical governance.
Our Clinical Governance Committee, which includes two external consultants, and our Health & Safety Committee regularly monitor critical incidents, accidents and significant events.
- Staff Training
The hospital has a long tradition of strong investment in training of staff and a strategic training policy promotes training and continuous professional development for all staff including our therapists.
All new staff receive extensive induction training to ensure that they are fully orientated to the work environment.
Castle Craig is a member of the Independent Healthcare Providers Network (formerly the Scottish Independent Hospital Association (SIHA)) and so remains aware of new legislation that can impact on practice.
Public Participation Strategy
Castle Craig Hospital is focused on delivering a consistently high standard of healthcare, providing rapid access to treatment and good outcomes for those seeking treatment for addictive disease.
We constantly endeavour to achieve continuous improvement of the care and services we offer to patients and their families who are referred to us from Scotland, other parts of the United Kingdom, Europe and the United States.
Patient and Family Participation
Castle Craig is committed to a policy of promoting participation in the planning and delivery of its services.
Participation has already been incorporated into our hospital’s vision, values and Charter of Patient Rights. We believe that our patients have important comments to make about their treatment at Castle Craig. We also believe that those who are suffering from addiction and their families have important views about the type of treatment they want. We want to hear and respond to these comments and where we can direct our resources to support these suggestions we will do so.
Castle Craig also endorses the principle of patient choice. When you choose to be admitted to our 12 Step treatment programme you choose to embrace that ethos. We in turn will respect your right to exercise your choice and encourage you to be engaged in the planning and evaluation of your care. In addition we request feedback from our partners who refer to our service in order that our joint working may realise the fullest benefits for our patients.
In developing this policy and by involving our partners we are confident that we will maintain our already high standards, consolidate our work and expand the services at the hospital.
Participation Documents and Reports
- Patient Satisfaction Report 2023
- Patient Satisfaction Survey Report September 2020
- Patient Satisfaction Survey Report March 2020
- Public Participation Strategy 2008-2011
- Family Participation (September 2009)
- Patient Satisfaction Survey Report (January – June 2009)
- Click here to read the review of Patient, Former Patient, Carer and Public Involvement at Castle Craig Hospital (June 2008)
- ICO Registration
Discover How We Can Help You
How Can Castle Craig Help?
How Do I Pay For Rehab?
One concern we sometimes hear from people is how they will fund their rehab treatment. The cost of rehab varies depending on what kind of accommodation you choose. You can pay for treatment at Castle Craig privately, or through medical insurance, and some people receive funding through the NHS.
How Long Is the Rehab Programme?
Residential rehab treatment starts at four weeks and can go up to 12+ weeks. Research shows us that the longer you stay in rehab and are part of the residential therapy programme, the longer the likelihood of continued abstinence and stable recovery.
Who Will I Speak to When I Call?
When you call you will reach our Help Centre team who will give you all the information you need to help you decide whether to choose treatment at Castle Craig. Once you have decided that you would like to have a free screening assessment you will be put in touch with our admissions case managers who will guide you through the admissions process.
What Happens at the End of My Treatment?
Castle Craig thoroughly prepares patients before departure by creating a personalised continuing care plan which is formulated following discussions with the medical and therapeutic team. We offer an online continuing care programme which runs for 24 weeks after leaving treatment, in order to ensure a smooth transition back into your everyday life. Patients leaving treatment automatically join our Recovery Club where they can stay connected via our annual reunion, events, online workshops and recovery newsletters.