Frequently Asked Questions

Your Questions Answered

Even Small Issues Can Cause Stress During This Confusing Time, This Page Is Here to Help.

Thank You for Considering Castle Craig

To help you along in the rehab process, we’ve collected several common questions and answers. 

Should you have any additional questions, please do not hesitate to call our admissions staff on 0808 271 7500.

Coming to Castle Craig

  • Can I visit Castle Craig before I commit to treatment?

    Yes. We understand that you might feel anxious at the thought of coming to rehab, especially if you’re concerned about distance and leaving your family for an extended period.

    Our admissions case managers can arrange for you and/or a family member to make a short visit to Castle Craig before you decide to commit to treatment. 

    Contact our team today to get started.

  • How quickly can I be admitted into Castle Craig?

    As a self-funded patient, we can admit you within 24 hours of your initial phone call, subject to availability and completion of paperwork.

    Contact our team today.

  • How do I arrange payment?

    Payment arrangements vary with each patient depending on whether you are self-funding, paying via private healthcare insurance, or coming via another source of funding. Our admissions team are here to advise you further.

  • How can I help someone who doesn’t want help?

    The struggle of helping a loved one through addiction can be emotionally draining, and the mental toll can sometimes feel too heavy to bear on your own. Using a professional interventionist can often be the best way to encourage someone who is resistant to see that they need professional help. Call us today and we can advise you further on this option.

  • How do I get to Castle Craig?

    Castle Craig is located 35 minutes from Edinburgh and 50 minutes from Glasgow, and is which is easily accessed via plane, train or car. We want to make your journey to Castle Craig as easy and smooth as possible and we arrange free taxi transfers from either of these local transport hubs to bring you safely to Castle Craig.

    Find out more about how to get to us here.

About the Programme

  • Do I need a detox?

    Castle Craig follows an abstinence based programme, so all patients will need to complete detox as part of their treatment plan. The type of detox required will depend on factors that include:

    • The type of substance(s)
    • The duration of substance abuse
    • The frequency and quantity of substance abuse

    Upon arrival at Castle Craig, all patients will be admitted to our medical facility and a comprehensive health check will be performed by our medical team.

  • How long will I need to attend rehab?

    The ideal length of treatment depends on several factors, the main ones being the severity of your addiction and whether detox is required.

    If detox is required, the duration of will further vary depending on substance usage and frequency. Underlying mental health issues like depression or trauma may also impact duration.

    Addiction is complex and it affects individuals in unique ways. For this reason, we conduct a free pre-admission assessment to anyone considering coming to Castle Craig. Contact us today to book one.

    With all the above in mind, we accept patients for a minimum of 4 weeks – but we observe better outcomes with 6 weeks or longer.

  • Do you offer a medically-managed detox?

    Yes, we have a specialist on-site detox unit that is managed by our dedicated clinical team of doctor’s and nurses.

    Castle Craig has the means to provide the highest level of safety and care for patients undergoing detox. Any patient who requires a detox will receive around-the-clock care and medical supervision throughout the process.

  • Do I have to do the 12 Steps as part of my treatment?

    One of the key components to the Castle Craig treatment programme is known as the 12 Steps.   These are a set of guiding principles, that help to tackle addiction and get people into long-term recovery.  They are part of the programme of Alcoholics Anonymous (AA), and have been tried and tested as an effective recovery tool for over 80 years.

    The programme of AA has been described by a famous British addiction psychiatrist as a “repository of astonishing wisdom”, and we believe that everyone can find something very useful from the 12 Step approach.

    The concepts of God and prayer are terms which are used in the 12 Steps.  For people who are uncomfortable with these concepts, it should be remembered that the programme is not religious, and God is defined as a “higher power”, and people can identify their own higher power.  AA and NA groups are full of people who profess no religion, and no belief in God.  Members of AA are no more likely to be religious than in the general population.

    So we encourage anyone attending Castle Craig to look at the 12 Steps with an open mind, and with an approach to understanding what the programme has to offer.  AA itself says, “take what you need and leave the rest.”

    As a necessity of engaging with our treatment we would ask that every patient is willing to look at Steps 1 to 3 of the 12 Steps, which considers the questions of powerlessness over addiction and the acceptance of outside help.   In order to maintain a coherent and therapeutic community, we request that everyone attends in-house 12 Step meetings and book readings in the evenings.

  • What are your treatment success rates?

    Castle Craig’s programme success rates are independently verified. Our latest survey found that 73.4% of people who completed treatment were abstinent from all drugs or alcohol at a follow-up approximately one year after leaving. You can read more about our success rates here.

  • What Is the staff-to-patient ratio?

    At full capacity, we maintain a high patient-to-therapist ratio of 4.5: 1.

    Additionally, we have a team of recovery advocates supporting the therapy team, doctors, nurses and healthcare workers on site 24/7 as well as a Consultant Psychiatrist on call at all times.

  • Do you offer women-only treatment services?

    Yes, we offer women-only group therapy as part of our treatment programme. We understand that some women may feel safer and more comfortable discussing personal issues, especially those related to trauma or abuse, in a group of only women.

  • What happens at the end of my treatment?

    Castle Craig thoroughly prepares patients before departure and a personalised continuing care plan is developed by your focal therapist in conjunction with the medical and therapeutic team.

    Our doctors ensure that your GP, and other relevant professionals already involved in your care, receive discharge communication so that ongoing follow-up can be provided. Before departure, we provide patients with information about their local Alcoholics Anonymous or Narcotics Anonymous groups.

    When you leave you will have the option to join our Recovery Club.

    Our outpatient service CATCH Recovery organises our online continuing care programme that the majority of our patients take part.

    There is strong evidence that continued involvement in these groups improves your chances of continuing recovery.

    Find out more about our aftercare.

  • Are your programmes suitable for people of faith?

    Yes, at Castle Craig, our treatment approach is inclusive and respectful of religious beliefs and practices, making it a suitable option for patients of Christian, Muslim and Jewish faiths seeking support in their recovery journey. Castle Craig offers pastoral care as part of its addiction treatment programme. This approach allows clergy members to offer spiritual guidance and emotional support.

    We also demonstrate cultural sensitivity as an Islam-informed rehab clinic. Understanding the unique family dynamics, community relationships, and cultural practices of Muslim patients is an important part of our treatment approach. Our clinic accommodates Islamic dietary needs by sourcing Halal food upon request. Additionally, Muslim patients are encouraged to bring their prayer mats for their religious practices during their stay.

Your Stay at Castle Craig

  • Can my family visit or call?

    Yes, we welcome family and friends to Castle Craig on Sundays where you can spend time together and they can attend a valuable family workshop. Your focal therapist will be there to help you organise visits.

  • What clothes should I bring?

    We advise you to bring ‘smart casual’, easily maintained clothes for everyday use.

    Casual wear and trainers are recommended for use during fitness sessions and sensible footwear is needed for walking in the grounds. Some wet-weather clothes are a good idea.

    Slippers and a dressing gown (bathrobe) are advisable. Please bring nightwear and toiletries for your stay. We provide towels and bed linen.

    For a full list of recommended items please visit this page.

  • Can I receive mail?

    Patients may send and receive mail; for safety and security of all our patients – packages must be opened in the presence of a nurse.

  • Can I smoke?

    We provide sheltered smoking areas outside the main buildings for patients. We offer smoking cessation therapy to those who wish to stop smoking.

    The use of rolling tobacco, vapes, and e-cigarettes are not permitted at Castle Craig as these can contain controlled substances.

  • Can I buy toiletries?

    If you run out of essentials we have an onsite shop where you can buy toiletries, snacks, books, postcards, pens, stamps, and some clothing items.

  • Can I bring vitamins and food supplements?

    These will be prescribed to patients where there is a specific evidence-based requirement. Patients who wish to continue taking supplements while at Castle Craig Hospital should bring them in commercially sealed containers that will be checked by the staff. You may not be allowed to keep them if the clinicians believe they are counter-productive to your clinical care during your stay. If they are not in sealed containers, your relative will be asked to take them away or they will be destroyed by our pharmacy.

    We advise you to send details of the supplements you intend to bring to the Admissions staff before you arrive, in order to avoid disappointment.

  • Dentist and other appointments

    Only emergency dental appointments can be arranged during your stay and Castle Craig doesn’t cover the costs of these. Other non-emergency appointments should be deferred or may be undertaken by special arrangements and you will have to pay for these additional costs.

  • Can I visit the optician?

    You should ensure your glasses are suitable as unfortunately we cannot arrange optician appointments.

Experts You Can Trust

With a wealth of knowledge and services to help you take back control of your drinking, request a call-back from one of our professionals today. The choice you make today could change your life forever.

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